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Need help?

Here are the answers to some frequently asked questions about shopping with Pac Fire Online.

Where is my order?

Please allow 5 business days from payment for your order to be dispatched. Occasionally, an order will be held for the arrival of stock. This is to save customers on freight. Customers will be notified as quickly as possible if an order is going to be held for the arrival of stock – notification will come via email or as a note on the online order.

Customer will be notified of shipping via email, as well as a note on the order. This communication will contain the name of the shipping service as well as a consignment note number for tracking updates.

Login to your account at anytime to check your real time order status and find any notes relevant to your order.

Read Pac Fire’s Pricing, Shipping and Returns information here.

I can’t enter a PO Box or Locked Bag address – why?

At this time, Pac Fire cannot accept deliveries to a PO Box or Locked Bag though our online store as this attracts a freight surcharge from our couriers. Please email sales@pacfire.com.au or call 1300 731 800 for more information on our freight policy or to process an order to a PO Box or Locked Bag.

Read Pac Fire’s Pricing, Shipping and Returns information here.

The item I’ve purchased says “available to backorder”, what does that mean?

When an item shows “Available to Backorder” above the “Add to Cart” button it means we’re currently out of stock – but the product is on the way.

Wait times for Pac Fire online items can vary depending on the location of the supplier – we’ll try to give you an accurate timeframe via notes on your order to keep you updated.

Orders with Pac Fire online will wait for the backordered stock to arrive to save on freight charges.

Items which we don’t have a firm arrival time for will show as “out of stock” and cannot be added to your cart.

I’m ready to pay for my order, what payment methods are available to me?

Pac Fire Online accepts Credit Card, PayPal and Direct Deposit payment methods. Credit Card payments are handled through the secure PayPal interface – please check the Credit Card / PayPal option for this payment method and then follow the prompts.

If you select “Direct Deposit”, your order will not start processing until money has been received into the Pac Fire account – this can take up to 3 working days.

For faster order processing, please select the “Credit Card / PayPal” payment method.

Are you sure I can pay with my credit card, the checkout mentions PayPal?

Paying with Credit Card on Pac Fire OnlineYes. We’re totally sure!

PayPal handles our online transactions for us to make it both safer and easier.

To pay with credit card:

1. Simply select the “Pay with Credit Card / PayPal option”.
2. On the next screen, instead of logging in, select “Pay with a card”
3. Enter your card details as normal.

At the end of the transaction there will be a link for you to jump back to Pac Fire Online to view your order details.

 
If this doesn’t resolve your question, please contact us.